Refund and Cancellation Policy

One-time purchases

Real Chinese Names packages are one-time purchases. There is no recurring subscription to cancel. This policy does not limit consumer rights that cannot legally be excluded.

Cancellation before personalized work begins

You may request cancellation for a full refund before we begin personalized review or research. Payment alone does not mean work has begun. Work begins when a sufficiently complete questionnaire has been received and a reviewer starts evaluating the request.

After personalized work begins

Because the service is custom research and creative consultation, an order is generally not refundable for a change of mind after personalized work begins. We will still provide any remedy required by applicable law and review cases involving non-delivery, material defects, or a service that differs substantially from the purchased package.

Duplicate or unauthorized payments

Contact support promptly if you see a duplicate charge or believe a payment was unauthorized. Do not send complete card information. We will coordinate with the payment provider to investigate and correct confirmed billing errors.

Missed or materially incomplete delivery

If agreed deliverables are missing or materially late without communication, we will first try to complete or correct the order promptly. If we cannot provide the purchased service within a reasonable extended period, the order may qualify for a full or appropriate partial refund.

One limited revision

Personal Chinese Name and Native-Reviewed Name include one limited revision requested within seven days after delivery. It must stay within the original recipient, language context, and naming priorities.

What is outside a revision

• A different recipient
• A new cultural or language region
• A complete reversal of the original brief after delivery
• Business, brand, legal, feng shui, or fortune-telling work
• Repeated rounds of new candidates

How to request cancellation, a refund, or help

Emailsupport@realchinesename.comwith the public order ID and a concise description. Do not include a private access token or payment credentials. We aim to acknowledge and respond to purchase-related requests within three business days.

How approved refunds are processed

When Creem processed the purchase, Creem processes approved refunds to the original payment method under its procedures and Buyer Terms. The time for funds to appear depends on the payment method and financial institution. If a problem remains unresolved after contacting us, the receipt and Creem customer portal provide additional payment-support options.